Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can help with, and what falls outside what an independent comparison site can do. If your question is about a casino account — a stalled withdrawal, a verification request, a bonus that did not credit — read the section on complaints first, because the fastest route is almost never through us.
How to email the editorial team
Email is the only channel we run. Messages go to the editorial inbox at [email protected] and are read by a person, not a bot. We aim to reply within two working days; corrections to published pages usually take priority over general enquiries.
To get a useful answer first time, include:
- The page or casino your message concerns, and the date you read it.
- What you expected to find versus what the site or the casino actually showed.
- Screenshots or the exact wording of any terms you are asking about, especially bonus terms.
- Whether you want a reply, or are simply flagging something for our records.
Please do not send us passwords, full card numbers, copies of your passport or any other identity documents. We have no way to act on them and no reason to hold them. If a casino has asked you for documents, send those only through that operator's own secure upload, never by email to a third party.
What we can and cannot help with
| We can help | We cannot help |
|---|---|
| Correcting a factual error in one of our reviews or guides | Releasing a withheld balance or overturning a casino's decision |
| Explaining how a wagering requirement, cashout cap or game contribution rule works in general terms | Reopening a GAMSTOP self-exclusion or shortening an exclusion period |
| Pointing you to the right regulator, ADR body or support organisation | Acting as your representative in a dispute with an operator |
| Suggestions for casinos, payment methods or topics we should research | Confirming whether a specific individual will pass a given site's checks |
| Questions about how we rank and score the sites we list | Giving financial, legal or tax advice |
Commercial relationships, stated plainly
Some links on this site are commercial. If you open an account through one of them, the publisher may receive a commission from the operator. That payment comes from the casino's marketing budget and does not change what you are offered or what you pay. Commission does not buy a position in our tables, and it does not buy the removal of a criticism. If you believe a page reads like an advert rather than a review, that is exactly the kind of message we want in the inbox.
Questions about the sites we list
Most reader mail concerns the operators on our ranked list of non GamStop casinos. Three come up more often than the rest, so here is what we can tell you about each, including where we would hold back.
Betmica — the headline bonus generates the most questions
Betmica sits at the top of our table with an editorial rating of 10.0, largely because it combines a large slots-led welcome package with a straightforward GBP-denominated deposit flow for British readers. Its advertised offer is a 570% welcome bonus up to £5,700 plus 270 free spins, which is spread across multiple deposits rather than granted in one lump — new players only, minimum deposit applies, wagering requirements attach to both the cash portion and the spins, and maximum bet limits apply while a bonus is active. Breaching a max-bet rule is the single most common reason a reader writes to us about a voided balance.
The limitation: a headline percentage that large is a function of the wagering multiple behind it. Verify the playthrough figure, the expiry window and any cap on what you can withdraw from bonus winnings on the operator's own terms page before you deposit. Offers change without notice, and the figure we researched may not be the one on your screen.
Kikibet — a common source of payment queries
Kikibet is rated 9.9 and appears here because its 350% up to £5,555 and 300 free spins package is presented in pounds, which spares UK readers the conversion spread that catches people out on euro-denominated sites. New customers only; the free spins are typically drip-fed on named slots and carry their own wagering, separate from the deposit match.
The limitation: readers frequently ask us why a verification request arrived after they won rather than when they signed up. Sites marketed as low-friction or no KYC at registration still run identity and source-of-funds checks at the withdrawal stage under anti-money-laundering obligations. Treat "no KYC" as "KYC deferred", not "KYC never".
Betninja — simpler terms, smaller headline
Betninja also scores 9.9, and it earns its place for the opposite reason to the two above: a flatter, more legible £1,000 bonus and 100 free spins for all new players, which is easier to read against a wagering requirement than a four-figure percentage. New players only, minimum qualifying deposit applies, and the spins are time-limited.
The limitation: a smaller headline means less room to absorb a strict cashout cap if one applies, and the sportsbook side sits on a shared wallet with the casino at many operators of this type — check whether bonus funds are ringfenced to slots before placing a bet with them.
Comparing the offers we list
If your message is "which of these should I pick", we cannot answer it for you, but this is the shape of the table we would look at. Every figure below is the operator's own advertised headline, researched as at Sep 26, 2026, and every one is subject to that operator's terms.
| Casino | Editorial rating | Advertised welcome offer | Currency shown |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins | GBP |
| Betninja | 9.9 | £1,000 + 100 free spins | GBP |
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.7 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.7 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.7 | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 9.6 | 150% up to $2,000 | USD |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | GBP |
These are editorial ratings set by our team. They are not customer-review scores and they are not a prediction of how any account will go.
Money questions we are asked most
Taking part costs whatever you deposit — nothing on these sites is free, and a bonus that requires a qualifying deposit is not free money. Minimum deposits at offshore casinos commonly start around £10 to £20, but the figure is set per operator and per method, so check it at the cashier.
- Debit cards — Visa and Mastercard debit are widely accepted; credit cards are prohibited for gambling by Great Britain-licensed operators and are often blocked by UK issuers regardless of where the site is licensed. Some UK banks decline offshore gambling merchants outright.
- Bank transfer — usually the slowest route in and out, often a working day or more, and sometimes the only option for larger withdrawals.
- E-wallets — Skrill, Neteller and similar are common at offshore sites. PayPal availability is the exception rather than the rule: verify it at the cashier before assuming it, as PayPal's gambling merchant rules are restrictive.
- Prepaid vouchers — Paysafecard is accepted in places for deposits, but rarely supports withdrawals, so you will need a second method to be paid.
- Cryptocurrency — increasingly common at sites marketed as low-KYC, and the usual route at crypto-first operators such as CoinPoker. Network fees, exchange spreads and price volatility all apply, and converting back to sterling is your responsibility.
On costs: deposit fees are uncommon, withdrawal fees are not. Where an account is held in euros or dollars, expect a currency conversion spread on the way in and again on the way out, typically applied by your card issuer or the payment processor rather than shown as a line item. That is a real cost on a euro-denominated welcome package and worth modelling before you deposit — £500 converted twice is £500 that has been shaved twice.
On timings: advertised withdrawal speeds are marketing claims, not results we have observed. Crypto payouts are usually the quickest once approved, e-wallets next, cards and transfers slowest. The gating factor is almost always the approval stage, not the payment rail. Weekly and monthly withdrawal limits are normal at offshore casinos and matter enormously if you land a large win — a five-figure balance released at a few thousand a week is a very different outcome from one paid in full.
Verification, source of funds and disputes
If you are writing to us because a payout is stuck, this is the usual sequence. Work through it before escalating anywhere.
- Read the withdrawal section of the operator's terms and note any pending period, minimum withdrawal and weekly cap.
- Complete identity verification in full: photo ID, a recent proof of address and, where the deposit method demands it, proof of ownership of the card or wallet.
- Expect a source-of-funds request on larger balances. This typically means payslips, bank statements or similar. It is an anti-money-laundering requirement, not an accusation.
- Raise a formal complaint in writing with the casino's own complaints procedure and keep the reference number.
- If the operator holds a licence that requires alternative dispute resolution, ask which ADR body covers you and escalate there. Where no meaningful ADR exists, your practical options are limited — which is itself a reason to check licensing before depositing, not after.
What is on offer at the sites we cover
So you know the scope of what we research: the libraries at these operators are slots-led, and that is where welcome packages are usually restricted. Expect video slots across a range of volatility profiles, with published RTP figures that vary by version — the same title can ship at different RTPs to different operators, so check the game's own info panel. Progressive jackpots appear at most of the larger sites. Table games cover blackjack, roulette and baccarat in both RNG and live-dealer formats, with live rooms streamed from studios run by third-party software providers. Table games typically contribute far less than slots towards wagering requirements, sometimes nothing at all, which is the trap in a "slots welcome package". Mobile play is browser-based at most of these brands rather than app-based.
The sportsbook side
Several operators on our list run a sportsbook alongside the casino, and reader questions often straddle both. The betting product is a separate animal: pre-match and in-play markets, accumulators, bet builders, cash-out, and esports alongside the traditional sports. Free bets there come with minimum qualifying odds — 1.80 or 2.00 in decimal terms is typical — and the stake is not usually returned with the winnings. Where the casino and sportsbook share a single wallet, a casino bonus can restrict betting activity until it is cleared, or vice versa. If that is your question, tell us which product the bonus was credited to; it changes the answer entirely.
Licensing, eligibility and self-exclusion
You must be 18 or over. Casinos not on GamStop are not licensed by the UK Gambling Commission; they operate under overseas licences, Curaçao being the most common among the brands we cover. GAMSTOP is the free self-exclusion scheme covering operators licensed to serve Great Britain, so a site outside that licensing regime is outside the scheme by definition. Accepting British customers is not the same thing as being authorised to serve them, and we do not present it as such.
The practical consequences are worth stating without drama: no Gambling Commission complaints route, no UKGC deposit-limit or affordability framework, and consumer protection determined by a regulator in another jurisdiction. We do not describe any operator as safe, and we cannot guarantee that a withdrawal will be paid.
If you registered with GAMSTOP, your exclusion runs for six months, one year or five years and cannot be lifted early. Contacting us will not change that. If you are looking for ways around an exclusion you chose, the honest answer is that the exclusion is doing what you asked it to do. Blocking software such as Gamban or BetBlocker sits at the device level and covers sites outside the scheme. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, and it is there for questions as much as for crises.
How we assess the casinos we list
We research operators from published sources: licence registers, the operator's own terms and conditions, cashier pages and payment documentation. We do not open accounts, deposit funds or place bets, so nothing on this site is a tested result. Ratings weight the clarity and fairness of bonus terms, the realism of wagering requirements and cashout caps, GBP support and payment availability for British customers, withdrawal limits, and how plainly the operator states its licensing. Findings are dated because terms move. Commission does not influence the order. Where we are unsure, we say so rather than filling the gap.
Before you write
If your question is general — how wagering works, why a euro account costs you money, what a source-of-funds check involves — the answer may already be in our guides, and the ranked comparison page is the quickest place to start. If it is specific, or if you think we have got something wrong, the inbox is open and a correction request will always be read. Include the page and the date, and we will come back to you.
Gambling should cost you only what you are content to lose. It is not income and it will not fix a shortfall.